Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.[1]
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user’s convenience.
| Support type | AI-powered insights w/onsite repair |
|---|
| Place of service | Remote and Onsite |
|---|
| Warranty coverage | In warranty |
|---|
| Coverage details | Standard workdays - 9 hours |
|---|
| Duration | 3 years |
|---|
| Response time | Next business day response |
|---|
| Service method | Onsite and Predictive Support |
|---|
| Additional support option | Device Health Monitoring; Predictive Analytics Dashboard; Proactive issue prevention; End user alerts; IT ticketing automation |
|---|
| Care Pack type | Electronic |
|---|
| Coverage period (months) | 36 |
|---|
| Warranty type | S |
|---|
| UNSPSC-code | 81111812 |
|---|
Detailed Specifications